FAQs - The Alchemist's Kitchen

Free Aircraft on all orders over $50

FAQs

Orders

What if I charge to change my order?

All acclimation adjustment requests can be beatific to: [email protected]. We cannot agreement an acclimation acclimation afore the account has shipped. A chump allegation email us as bound as accessible to ensure a bland acclimation process. We cannot add articles to an acclimation as we do not accept admission to the customer's agenda advice and cannot allegation them. We can, however, abolish a artefact if the chump no best wants it.

You can acquaintance our chump abutment administration by emailing us at [email protected]. We will acquiescently amend your adjustment or accommodate you a cachet amend for your order.

You can additionally chase the cachet of your adjustment by activity into the MY ACCOUNT area of our website and beat on the ORDERS tab.

Returns

Returns and Exchanges:
You accept 30 canicule to acknowledgment or barter action for bare and unopened goods. Accomplished 30 canicule of acquirement (or from time your adjustment was delivered), we cannot action a acquittance or barter of any kind.

To be acceptable for a return, your account charge be bare and in the aforementioned action that you accustomed it. It charge additionally be in the aboriginal packaging with cancellation present.

Several types of appurtenances are absolved from actuality returned. Decaying appurtenances such as food, flowers, newspapers or magazines cannot be returned. We additionally do not acquire articles that are affectionate or germ-free goods, or chancy materials. Acknowledgment and exchanges are accepted on a case by case base and accustomed by the abundance administrator aloft review.

Additional non-returnable items:

  • Gift cards
  • Some bloom and claimed affliction items

To complete your return, we crave a cancellation or affidavit of acquirement aural 30 days. Amuse do not accelerate your acquirement aback to the manufacturer.

We do not acquire any account not in its aboriginal condition, is damaged or missing genitalia for affidavit not due to our error.

We alone alter items if they are abnormal or damaged aloft acquirement aural 30 days. If you charge to accomplish an exchange, amuse accelerate us an email for barter appeal to [email protected].

Refunds (if applicable):
Once your acknowledgment is accustomed and inspected, we will accelerate you an email to acquaint you that we accept accustomed your alternate item. We will additionally acquaint you of the approval or bounce of your refund.

If your appeal is approved, your acquittance will be processed, and a acclaim for the bulk paid will be activated to your agenda or aboriginal adjustment of payment, usually aural 3-5 business days.

Late or Missing Refunds (if applicable):
If you accept not accustomed a acquittance aural 3-5 business days, amuse aboriginal analysis your coffer annual again acquaintance your acclaim agenda company, as it may booty some time afore your acquittance is clearly posted.

If you’ve done all of this and you still accept not accustomed your refund, amuse acquaintance us at [email protected].

Sale Items:
Only abounding priced items may be refunded or exchanged. Auction items cannot be refunded and are final sale.

Aircraft

When will I accept my order?

As anon as possible! We assignment adamantine so you can accept affection articles at the ancient accessible date. Already you’ve submitted your adjustment we’ll get your articles packaged aural 5-7 days. We will again accelerate you a tracking cardinal already your adjustment has shipped. However, you can additionally clue the adjustment by logging into your The Alchemist's Kitchen account.

Please accept patience. Calm orders can booty anywhere from 3 - 10 canicule to access on average. All-embracing orders access aural 2 - 3 weeks on boilerplate but can booty up to 6 weeks. If your adjustment contains articles on the backorder we consistently acquaint the customer.

Please note: All orders are candy and alien on Monday through Friday, excluding holidays. Commitment may booty a few added canicule if the destination is in a rural area.

Do you address internationally?

Yes, we address internationally. However, currently, we cannot address to Canada. Affliction to our association there. We are not amenable for community fees or delays.

What are your aircraft charges?

We allegation a accepted arena aircraft amount and action chargeless aircraft on all orders over $100. All-embracing aircraft will be answerable at an added allegation of US$35

What is your acknowledgment policy?

When you're happy, we're happy! Apprentice added about our accessible and adjustable acknowledgment action here.

Do you action aircraft to P.O. Boxes?

Unfortunately, we do not address to P.O. boxes.

Allowance Cards

Where can I buy The Alchemist's Kitchen Allowance Card?

E-gift cards can be bought on ultikicks.com or over the phone. You can alone buy one allowance agenda at a time. They can additionally be purchased in-store.

How can I redeem my The Alchemist's Kitchen Allowance Card?

Gift cards can be acclimated online or in-store in the bill in which they were originally purchased. So boutique around, baddest the articles you’re absorbed in, and use your allowance agenda to pay for it. The allowance agenda keeps clue of the balance, so you can use it on one acquirement and afresh use it afresh on addition with the actual balance. To redeem your e-gift card, access the e-gift agenda cardinal and PIN on the “Billing" folio at checkout. Back advantageous with a allowance card, alone 3 allowance cards at a time can be acclimated per transaction.

Can I pay with 2 methods of acquittal including a allowance card?

For purchases of added than the bulk of a allowance card, the abounding bulk accessible on the allowance agenda charge aboriginal be used. The antithesis will be activated to the added adjustment of payment.

Will I accept a acceptance email?

You will accept an email acknowledging your acquirement and addition back the allowance agenda is alien to the recipient. If you are not accepting our emails, they may be tucked abroad in your spam folder. Be abiding to thoroughly analysis all folders in your email account.

Can I analysis my allowance agenda balance?

You can analysis the antithesis of your allowance agenda by contacting us at [email protected]

Can I acknowledgment items that were bought with a allowance card?

Yes, we accept the aforementioned acknowledgment action for all affairs alike those application a allowance card.

Still accepting trouble?

Contact our chump abutment administration at [email protected], one of our agents will be blessed to abetment you!

Subscriptions

Please go to our Subscriptions folio for added information: https://www.ultikicks.com/pages/subscriptions#FAQs